Shipping policy

This policy is applicable to all orders and is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Shipping & Delivery Summary

  • Shipping Area: We deliver exclusively within the United Kingdom.
  • Shipping Costs: 100% Free shipping on all orders.
  • Order Cut-Off Time: 4:00 PM (GMT - London).
  • Handling (Processing) Time: 3–5 business days (Monday–Friday).
  • Transit Time: 5–8 business days (Monday–Friday).
  • Estimated Total Delivery: 8–13 business days from the date of order.
  • Delivery Partners: We ship via Royal Mail, DHL, and Evri (Hermes).

1. Delivery Countries & Coverage We are currently offering free shipping exclusively to the United Kingdom.

2. Shipping Costs Free shipping applies to all orders. There are no hidden fees or additional shipping charges at checkout.

3. Order Handling and Delivery Timeframes

  • Order cut-off time: 4:00 PM (GMT - London)
  • Handling time: 3–5 business days (Monday to Friday)
  • Transit time: 5–10 business days (Monday to Friday)
  • Estimated delivery time: 8–15 business days from the date of order.

4. Delivery Terms & Partners To ensure your products are delivered safely and efficiently, we use the following trusted couriers:

  • Royal Mail
  • DHL
  • Evri (Hermes)

5. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, cancellation is no longer possible, and you will need to refer to our Return & Refund Policy to initiate a return once the item arrives.

6. Parcels Damaged In Transit If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service immediately. If the parcel has been delivered without you being present, please contact customer service for the next steps and provide photos of the damaged packaging.

7. Contact Information

Business Name: Balach

Email: support@balach.co.uk

Phone: +447882505175

Registered Address: 32 Nelson Street, Gloucester, United Kingdom, GL1 4QX

Customer Service Hours: Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)

We aim to respond to all messages within 24 hours.